FAQ

10:00 AM to 10:00 PM daily, including holidays. Chinese holidays may differ, so please contact the front desk with any questions.

Walk-ins are welcome based on availability, but we do recommend to make an appointment if you want to ensure availability.

Please arrive at least 10 minutes before your scheduled appointment to check in, complete any necessary paperwork, and begin relaxing before your service.

Please call us as soon as possible. We will do our best to accommodate you, but treatment time may need to be shortened to avoid delaying other guests.

Yes. Gift cards are available and make a great gift for any occasion.

Please contact us as soon as possible. We simply ask that you notify us at least 3 hours before your appointment time. Providing advance notice helps us better serve other guests and ensures that our estheticians and massage therapists can make the best use of their reserved appointment times.

We reserve the right to cancel any appointment that has not been confirmed 3 hours prior on the appointment day. Confirmation requests may be sent via text message, phone call, and/or through the Square confirmation link sent to the phone number on file. If you believe your appointment was canceled in error, please contact our front desk and we’ll be happy to assist you.

Yes. We offer prenatal massage services and utilize pregnancy-safe products in our facial and head spa treatments. We kindly ask that you inform us of your pregnancy when booking your appointment so we can ensure your treatment is properly customized for your comfort and safety.

No. We do not collect payment in advance. However, parties of four or more and reservations exceeding a certain value may require a deposit or prepayment. Please inquire with our front desk for more information.

No, gratuity is not included in the price of our services. While tips are always appreciated by our staff, they are never required and are left entirely to your discretion.

Yes, valet parking is available at the hotel for your convenience. The valet fee is $5 for guests spending under $200. Guests with a service total of $200 or more receive complimentary valet parking. Please note that gratuity does not count toward the $200 minimum.

Guests under 18 are welcome but must be accompanied by a parent or legal guardian. For facials, guests must be at least 16 years old and have a parent or legal guardian present to sign a consent form prior to treatment. Please contact us if you have any questions about age requirements for specific services.

Yes! Pets are welcome at Bamboo Spa Miami. We kindly ask that all pets remain well-behaved and under their owner’s supervision at all times to ensure a comfortable experience for all guests.

To help keep our schedule running smoothly and make room for as many guests as possible, we may occasionally adjust appointment times by a small amount. If your appointment time needs to change, our front desk will contact you to confirm the adjustment. We appreciate your flexibility and understanding as we work to provide the best experience for every guest.

We send a confirmation email to the email address on file. If you do not receive an appointment confirmation email within 3 hours after booking, please call us to verify the email on file. We also send a courtesy reminder by text 2 days prior. Please note that unless you cancel your appointment, your reservation is still held for you and the cancellation policy still applies.

The notes section allows you to share any important information with our front desk prior to your appointment. This may include areas of concern, treatment goals, pregnancy information, medical considerations, or personal preferences to help us better prepare for your visit. You are also welcome to note requests such as a preferred therapist, masseuse, or therapist gender. However, please keep in mind that requests entered in the notes section are not guaranteed. To ensure availability and confirm special requests, we recommend contacting our front desk directly after booking.

A head spa combines scalp cleansing, massage, hydration, and relaxation techniques to support scalp health and stress relief. Throughout the treatment, your therapist will use a variety of specialized hand techniques, scalp tools, and brushes to stimulate the scalp and enhance relaxation. The experience is completed with a shampoo and conditioning reatment, leaving your hair and scalp feeling refreshed, clean, and revitalized.

Yes. We offer select treatments and packages that allow couples to relax and enjoy their spa experience together. We invite you to explore our Blissful Package for Two and ASMR for Couples experiences, or contact our team for personalized recommendations.

These are products that focus on specific hair needs, whether that’s dry, itchy, or damaged hair. Please review all the list of options we have on our website. PHYTO is a professional haircare
line that uses plant-based ingredients to target specific hair and scalp concerns. Our selection may vary, so we encourage you to explore the available options on our website or speak with our team for personalized recommendations.

Whether you’re experiencing dryness, damage, thinning hair, excess oil, or an itchy scalp, there is a PHYTO product designed to help support your hair’s unique needs. Our selection may vary, so we encourage you to explore the available options on our website or speak with our team for personalized recommendations.

No. While you may notice some benefits after your first use, most hair and scalp concerns require consistent care to achieve the best results. We recommend ongoing use as directed to help maintain and improve your results over time. You’ll take the product home with you so you can continue caring for your hair and scalp between visits.

No, a professional blowout is not included with our head spa services. However, we offer a complimentary self-service blow-dry station where you may use our Dyson dryer, styling tools, and selected hair products at no additional charge. If you would like a professional blowout performed by one of our stylists, pricing starts at $40 and may increase based on your hair’s length, thickness, and styling needs.

The ASMR foot massage is typically incorporated into your scheduled service time and does not extend the length of your appointment. However, if you would prefer to enjoy the foot massage before or after your treatment, we may be able to accommodate your request and provide additional relaxation time. Please contact our front desk in advance so we can confirm availability and make the necessary arrangements.

We accept cash, major credit cards, debit cards, Apple Pay, Zelle and more.

Yes. Gift cards are available for purchase and make a great gift for any occasion. You can either purchase them online or at any of our stores!

No. Gift cards purchased with us are only valid at the location it was purchased at.

No. Our gift cards never expire, so you can enjoy your spa experience whenever you’re ready.

At the moment, memberships are currently offered exclusively at our River Landing location. Please visit the River Landing website for additional information on membership options, benefits, and starting date.

Although memberships are not currently available at Bamboo Spa Miami, all guests can take advantage of our loyalty rewards program. You’ll earn 1 point for every $1 spent, and rewards can be redeemed starting at 300 points.

No. Loyalty points can only be earned and redeemed at Bamboo Spa Miami. Points can only be earned and redeemed at Bamboo Spa Miami and are not transferable between locations.

Swedish massage is usually best for relaxation and lighter pressure. Deep tissue massage is designed for guests who want firmer pressure and more focused work on muscle tension

Swedish massage is ideal for relaxation, stress reduction, and guests who prefer lighter to medium pressure. Deep tissue massage is designed to target chronic tension, tight muscles, and guests who prefer firmer pressure.

Lymphatic drainage massage is a gentle treatment designed to support the body’s natural lymphatic system. Benefits may include reduced swelling and water retention, improved circulation, support for post-surgical recovery, decreased feelings of bloating, and an overall sense of wellness and relaxation. Many guests report feeling lighter, refreshed, and less puffy after treatment. For best results, we recommend drinking plenty of water after your treatment and staying lightly active to help support healthy lymphatic flow.

Yes. Please inform us of any injuries, medical conditions, pregnancy, recent surgeries, allergies, or concerns before your treatment.

Please let your esthetician or therapist know. We can recommend appropriate timing and treatments based on your service and safety needs.

Yes! We offer cupping therapy as an add-on to select massage services. Cupping uses gentle suction to help relieve muscle tension, improve circulation, and promote relaxation.

Some guests experience temporary circular marks after cupping. These marks are common and usually fade within several days to two weeks depending on skin sensitivity, circulation, the treatment area, and the length of time the cups are used.

Yes. If you have a preferred therapist or gender preference, please let us know when booking your appointment. We recommend contacting our front desk directly via phone, text, or Square to ensure your request can be accommodated. As each therapist maintains a unique schedule, availability must be confirmed by our team.

Yes. We rotate our masseuses so everyone can continue to enjoy consistent, great massages and staff. If you already have a preferred masseuse, contact us so we can let you know which location they will be at on the day you want to book.

Our Korean Facial is one of our most popular treatments and is a great option for many first time guests. If you’re unsure which facial best suits your skin, please contact us. Our licensed estheticians will be happy to recommend the most appropriate treatment based on your skin type, concerns, and goals once they are able to assess your skin in person.

Our Korean Facial uses advanced Korean skincare techniques and products designed to deeply hydrate, brighten, nourish, and support long-term skin health.

Avoid retinol for 2-3 days, avoid harsh exfoliation, and arrive with clean skin if possible. Let your esthetician know about sensitivity, allergies, pregnancy, recent treatments, or skin conditions.

Wear SPF daily, avoid excessive heat and sweating for 24 hours, keep skin hydrated, and follow product recommendations from your esthetician.

All of our 1 hour + facials include extractions.

Yes. We offer a 30-minute Express Facial. It includes a cleanse, facial massage, and mask. This facial is meant simply for light hydration and blissful relaxation.

Many facials can be customized during pregnancy. Please inform us before your appointment so we can avoid ingredients or treatments that may not be recommended.

60 minutes is best for routine maintenance, first-time facial guests, hydration, and relaxation. 75 minutes is best for guests wanting additional treatment time, more detailed extractions, customized skin concerns, and deeper relaxation. 90 minutes is best for advanced skin concerns, anti-aging goals, intensive hydration, and the most comprehensive facial experience. Confirm exact service differences with Kiki before publishing.

Our facials focus heavily on Korean skincare techniques and professional-grade Korean products known for hydration, brightening, and skin-repairing benefits. Many professional products used during your treatment are also available for purchase so you can continue your routine at home.

Micro-needling creates controlled micro-channels in the skin to stimulate collagen production and improve the look of texture, tone, acne scars, and fine lines. It is commonly recommended for guests seeking smoother, firmer, and more youthful-looking skin.

Avoid retinoids for 5-7 days, avoid sun exposure, avoid waxing and strong exfoliation, and stay hydrated. Confirm any contraindications with your esthetician before treatment.

Avoid makeup for 24 hours, avoid sweating for 24-48 hours, avoid direct sun exposure, wear SPF daily, avoid active ingredients like retinol and acids until advised, and keep skin moisturized.

A body scrub is a full-body exfoliation treatment designed to remove dead skin cells, smooth dry or rough areas, and improve the overall feel of the skin. It is a great option before vacations, special events, or whenever your skin feels dull or dry.

Shave at least 24 hours beforehand if you plan to shave, avoid treatment on sunburned or irritated skin, and stay hydrated.

Moisturize daily, avoid hot showers immediately afterward, avoid harsh exfoliation for a few days, and wear SPF if your skin will be exposed to sunlight.

A Seaweed Wrap is a nourishing body treatment that uses mineral-rich seaweed to hydrate, soften, and revitalize the skin while promoting relaxation.

A seaweed wrap is a body treatment using mineral-rich seaweed to help hydrate and soften the skin. The treatment is designed to create a relaxing spa experience while leaving the skin feeling refreshed, nourished, and revitalized.

Stay hydrated, avoid heavy meals immediately beforehand, and let the team know about pregnancy, skin sensitivities, allergies, or medical concerns.

Drink plenty of water, keep skin moisturized, avoid harsh exfoliation for several days, and avoid excessive heat immediately afterward if your skin feels sensitive.

Confirm with Kiki before publishing. Endolift is a body contouring or skin-tightening treatment designed to improve the appearance of targeted areas. A consultation is recommended to determine whether it is right for your goals.

Cellulite reduction is best if your main concern is dimpling, uneven skin texture, or wanting a smoother skin appearance. Fat cavitation is best if your goal is targeting localized stubborn fat and body contouring.

It depends on the treatment and your goals. Some results are immediate, while others require multiple sessions. Customers usually come once a week and notice results after 3-4 weeks.